Shipping & Returns


Returns Policy

You may return any product purchsed from Prism Detail within 30 days of delivery for a full refund of the products purchase price . Any and all shipping costs not be credited and will be the reponsibility of the customer unless it is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item(s).

Shipping

Prism Detail will only ship to lowewr 48 United States. Note that there may be restrictions on some products, and products cannot be shipped to international destinations or P.O Boxes.

When you place an order, we will estimate shipping  for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Once you have placed your order, lease allow 12-24 hours to ship.